Enfocus Community

Adobe pushed out an update to Acrobat where they changed the major version number. This caused issues with the Acrobat configurator as described here: https://www.enfocus.com/en/support/known-issues-and-solutions#!/SupportPortalSolution?id=50157000000jx9uAAA We are working on a fix for the configura...

Are you using a proxy in your company? If so, then it might be necessary to set it up to bypass the proxy for local addresses. You can find out how on this page: https://www.enfocus.com/en/support/known-issues-and-solutions#!/SupportPortalSolution?id=501570000014hlZAAQ If it doesn't work out, then y...

This has been reported to us and will be investigated to be fixed in a future version. For all the people having this issue, it is possible to avoid it by using "Save" instead of "Sign and Save" in the Acrobat file menu. All the people reporting issues via the official support ch...

Please note that the software mechanism with the issue is not our intended behavior. Starting from the next version it will gracefully handle the situation where it can't connect to the Appstore. We will fix it in the next version and we apologize for all inconvenience caused by it. I would also lik...

Can you report the issue to Enfocus Support? This way we can check what causes it and make search for a fix in the next version. Depending on what causes it we might even find a workaround in the current version. You can report it via the Support Portal: http://enfocus.com/supportportal Please provi...

Hello Printlab and Jugganaut, There is no character limit in Switch on OSX that I am aware of. I also did a quick test by having a rename job add characters until it errors and the error came when the filename (Switch unique prefix + filename + extension) reached 255 characters, which is the OSX lim...

I would like to clarify some things on the issue with the Enfocus Appstore this morning and correct the communication around it. This morning our hosting provider had an issue with one of our servers which is used for the Enfocus Appstore, which caused issues in Switch: If Switch was already running...

There is also a method to update existing xmp fields in Switch without external applications: you can do so using the XMP Inject tool. If you setup the "Action" property of the tool to "Update XMP", then you can set different rules to update the xmp metadata. Changing the title f...

I don't have a mac with a passwordless account, so I can't try myself. However, I think the solution from the following thread might help:



http://www.crossroads-world.com/en/Home ... osts&t=509

It's the order of appearance.



Switch executes this:

/path/to/script.sh "/path/to/input.xml" "/path/to/output.xml"



So the bash script receives the paths itself and uses them as first and second variable in itself.

I believe that redirection is a feature of the bash shell which is used in Terminal. Switch doesn't use bash, instead it sends the command directly to the operating system which is why features from bash are not available. You can work around this using a bash script which obviously has the features...

There was an issue in older Switch versions that could cause this when you had crashes of the Switch Service. Would it be possible to tell us which Switch version you use and if you see anything in the messages that shows that Switch is restarting often?

Switch 10 had a problem with some specific FTP servers which could give this error message. The problem was that the FTP server provided an incorrect response when Switch requested the contents of an empty folder on the FTP server. The behavior of Switch was changed in Switch 11 to be able to handle...

Is it possible that Switch is running as a Windows Service? Switch can't communicate with desktop applications if it is running as a Windows Service, which may explain the behavior you see. You can find more information and a possible workaround on the following page: http://www.enfocus.com/en/suppo...

Hi Mike, Switch uses the unique prefix to link the job to the internal metadata. It is added just before processing and removed after processing. The creation of the prefix can't be avoided when using Switch tools, however it should not cause problems because it is removed again after processing. So...