Search found 13 matches

by enfocus
Thu Nov 16, 2017 5:44 pm
Forum: Forum Guidelines / Forum Feature requests / Forum Bug reports?
Topic: Outdated links to Crossroads send me in circles
Replies: 4
Views: 4387

Re: Outdated links to Crossroads send me in circles

This is what happened to the content of Crossroads: - Everything from the forum is transferred to forum.enfocus.com - Most of the flows where related to configurators. Our solution partners have provided updated sample flows using their configurators and these are available on Enfocus.com, on the pa...
by enfocus
Fri Nov 10, 2017 4:48 pm
Forum: Forum Guidelines / Forum Feature requests / Forum Bug reports?
Topic: Outdated links to Crossroads send me in circles
Replies: 4
Views: 4387

Re: Outdated links to Crossroads send me in circles

When you open the manual page of Switch, then you can find manuals for both new and old Switch versions: https://www.enfocus.com/en/support/manuals/switch-manuals Google seems to prefer the manual of Switch 11, update 4 over the Switch 17 manual for some reason. We'll see what we can do to fix that....
by enfocus
Tue Sep 19, 2017 11:49 am
Forum: LEGACY scripting
Topic: Depreciated ByteArray function in Switch 2017 update 2
Replies: 4
Views: 3547

Re: Depreciated ByteArray function in Switch 2017 update 2

Update 2 will be released from the moment we are 100% sure it is compatible with macOS High Sierra. Compatibility tests and fixes are being done with the beta of macOS High Sierra. After the release date those tests will be re-done to make sure there are no differences which break compatibility betw...
by enfocus
Tue Sep 19, 2017 11:26 am
Forum: Flows
Topic: Rename Search & Replace with Regex Help
Replies: 5
Views: 3564

Re: Rename Search & Replace with Regex Help

When you have an active maintenance contract for Switch, then you can request help for any issue you have with Switch. If you see something which behaves differently then what you expect and what is described in the documentation, then it is a good idea to report it to Enfocus Support. If it is a bu...
by enfocus
Mon Aug 14, 2017 3:14 pm
Forum: PitStop Pro
Topic: Missing Tools since Acrobat Update
Replies: 2
Views: 2503

Re: Missing Tools since Acrobat Update

We have more information on the issue. It only happens when "Open documents as new tabs in the same Window (requires restart)" in the General Category of the Acrobat preferences is disabled. When you enable this setting and restart Acrobat the issue is avoided.
by enfocus
Fri Aug 11, 2017 11:19 am
Forum: PitStop Pro
Topic: Missing Tools since Acrobat Update
Replies: 2
Views: 2503

Re: Missing Tools since Acrobat Update

We've had several of these reports already. Our investigation showed that an update of Acrobat DC causes the toolbars of all third party plugins to disappear (so plugins from other vendors are also affected). We've found a way to bring back the toolbars, so you can use this as a workaround until Ado...
by enfocus
Mon Jul 31, 2017 10:05 am
Forum: LEGACY scripting
Topic: Problem when moving files to other hotfolders from Switch
Replies: 10
Views: 12441

Re: Problem when moving files to other hotfolders from Switch

This is from the documentation: This option is only relevant for transferring job files between folders on different volumes (drives/partitions). If set to Yes (default value), Switch will first copy the job to a temporary file before deleting the job from the original location. This is useful to av...
by enfocus
Thu Jul 27, 2017 3:07 pm
Forum: LEGACY scripting
Topic: Depreciated ByteArray function in Switch 2017 update 2
Replies: 4
Views: 3547

Re: Depreciated ByteArray function in Switch 2017 update 2

We indeed deprecated generateSignature() in Switch 2017, update 2 and advise to use the newly introduced getSignature() instead. However, we did not remove generateSignature(). The latest nightly builds of Switch 2017, update 2 have been tested and we can't find an issue with generateSignature(). Mo...
by enfocus
Thu Jul 06, 2017 11:46 am
Forum: LEGACY scripting
Topic: SQL Statement works in build window but parse error in define window
Replies: 6
Views: 4911

Re: SQL Statement works in build window but parse error in define window

If there seems to be an issue with the software itself, please report it to Enfocus Support via the support portal:
https://www.enfocus.com/supportportal

If it is the first time you do so, please also mention your Switch maintenance contract number in the case.
by enfocus
Mon May 29, 2017 2:15 pm
Forum: Flows
Topic: Network to Network Copying Issue?
Replies: 1
Views: 1947

Re: Network to Network Copying Issue?

This article might explain the behavior you see: https://www.enfocus.com/en/support/known-issues-and-solutions#!/SupportPortalSolution?id=501570000018XxsAAE If the behavior you see can't be explained by the article, then you can have it investigated by Enfocus if you have a valid Switch maintenance ...
by enfocus
Mon May 22, 2017 4:56 pm
Forum: Action Lists
Topic: Quite Imposing vs. ImpoStrip
Replies: 1
Views: 2282

Re: Quite Imposing vs. ImpoStrip

Hello Bob, If you need further help with your issue, please feel free to contact Enfocus Support: https://www.enfocus.com/en/support/contact/enfocus-support-policy-and-contact-hours Since you are obviously also an Esko customer you can also contact Esko support: https://www.esko.com/en/support/conta...
by enfocus
Mon May 22, 2017 3:58 pm
Forum: PitStop Pro
Topic: Checking bleed
Replies: 2
Views: 2721

Re: Checking bleed

If you wish that Enfocus checks why your Action List is not working, please contact us via the Support Portal:
https://www.enfocus.com/supportportal
by enfocus
Mon May 22, 2017 3:37 pm
Forum: Flows
Topic: Question About Adding Names to the E-Mail Info Map
Replies: 1
Views: 1716

Re: Question About Adding Names to the E-Mail Info Map

The documentation says this on "Attach email info" in a submit hierarchy: Email addresses and body text specified with the editor for this property are added to each job's email info as the job is submitted in the flow; the information added can vary depending on the subfolder in which the job was s...