Enfocus Community

Well darn ... ok, looks like it's time to upgrade


Thank you!

When I login to our Switch web portal, I constantly get the error: Cannot read properties of undefined (reading 'slice') The messages window doesn't show anything right away but after a while, messages start showing up and it works like normal. I've searched online but can't find anything specifical...

Specifically in regards to my issue, here is the help I got from support that fixed my issue: ******************************************************************************************************************************************************** If you log into the portal, do you see the correct in...

Long story short, the server we had Switch installed on crapped out on us - specifically the OS drive died. We had the Application Root on a different drive, thankfully. I installed Switch on the new server and opened it up for the first time and signed into the App Store and it signed in successful...

Ah-ha! I didn't see that in the manual before, thank you!

I'm trying to work out a solution where I can download files off of a clients FTP and Hold them in a folder, either auto-managed or a folder on the server, and then release the hold only on Tuesday morning at 10:00AM. So far, I'm looking at the outgoing connection from the hold and I have the "...

Well crap... The problem is that the files come in from the customer packaged up and are being pushed through an automated workflow. Your explanation makes complete sense as to why I couldn't open them properly on Windows. Thank you for the help!

I'm having an issue where, if a job folder is zipped on a Mac and then unzipped using Switch (on a Windows computer), the fonts are there in name but are 0KB files and don't contain any data. Example: An employee dropped a Zip file from a customer (typical) into the automated workflow we have. The t...

Everyone, I am trying to make a web call to an API end for a online file transfer site that we use (FileGenius). They require all API calls to be signed using your API key and secret. The Secret needs to be hashed using SHA1, which then gets fed into the SHA256 HMAC signature along with a couple oth...