Enfocus Community

Hi Padawan,

Thaks very much, problem solved.

I needed to login as admin and close down the Enfocus services in task mamnger before I could delete those files for future reference.

Gareth

Thanks, I have tried the below but I cannot delete the licence. I get the error message: https://snipboard.io/LGQCIp.jpg Removing Broken/Repair Status You can remove the broken/repair license status from within the Local License Manager by clicking on a broken license and pressing the delete key. If...

Hi Laurent,

I have contacted support and they have said that the licence is deactivated but they won't help because we don't have support subscription.
Can you let me know how I can fix this myself? Happy to work through written instructions.

Thanks,

Gareth.

Hi,

One of our machines running Acrobat Pro/Pitstop has a broken licence.
We are unable to repair it.
We are unable to delete it.
Can anyone advise how to resolve this?

I can post error essages if it helps.

Thanks,
Gareth.

We have experienced this often. It happens when the user logs out of their Adobe account within Acrobat. They have to relog in, then restart Acrobat.
I assume it's because if you are not logged in you don't get pro features and plugins must be a pro feature.

Gareth