Search found 86 matches

by TheCaptain
Wed Nov 29, 2017 11:59 am
Forum: Flows
Topic: How to notify users that Switch is offline?
Replies: 2
Views: 4678

How to notify users that Switch is offline?

I feel like I may have asked this before but how do you guys deal with Switch or a particular Flow being offline or stalled? Ideally i'd like to notify users at the point of inception whether that be a dropped file into a hot folder, or when the user emails. How can I warn or inform that something ...
by TheCaptain
Wed Nov 29, 2017 10:50 am
Forum: Appstore
Topic: Adobe CC 2018 (Configurator Update)
Replies: 2
Views: 9777

Adobe CC 2018 (Configurator Update)

Apparently the Configurators are getting an update to be compatible with 2018 today.

Anybody know when that is going to be rolled out?
by TheCaptain
Fri Nov 03, 2017 4:15 pm
Forum: Applications
Topic: Web Portal // Questions
Replies: 5
Views: 9566

Re: Web Portal // Questions

Enfocus have confirmed that this is a bug and has been added to the list for potential future updates.
by TheCaptain
Mon Oct 02, 2017 11:47 am
Forum: Applications
Topic: Adobe CC 2017 NOT compatible with Sierra OS
Replies: 1
Views: 4991

Adobe CC 2017 NOT compatible with Sierra OS

For those that haven't seen : Looks like Sierra and Adobe don't currently play nice (2017-10-02)

https://www-macrumors-com.cdn.ampprojec ... ierra/amp/
by TheCaptain
Tue Sep 26, 2017 4:24 pm
Forum: Applications
Topic: Web Portal // Log storage location?
Replies: 1
Views: 4680

Web Portal // Log storage location?

As the Administrator, is there a way to delete the Jobs log for a specific User?

I've deleted every log / cookie / database file I can find but the Job Log accessed through the Web Portal remains with its history.

Any ideas how to clear this (from the Switch end, not when logged in as a user)?
by TheCaptain
Tue Sep 26, 2017 1:19 pm
Forum: Applications
Topic: Web Portal // Questions
Replies: 5
Views: 9566

Re: Web Portal // Questions

If I drop a single screenshot directly into the Submit Point, then pass it through the Job Dismantler, only one file pops into the final Folder.

Yet the Web Portal shows multiple instances of 'Complete'.

Mayhap this is one for the Enfocus team. I'll report back...
by TheCaptain
Tue Sep 26, 2017 12:17 pm
Forum: Applications
Topic: Web Portal // Questions
Replies: 5
Views: 9566

Re: Web Portal // Questions

Hmm... The behaviour you reference in the guide isn't indicative of what I'm experiencing.

This : is producing 2x pings in the Web Portal 'Check jobs'
Screen Shot 2017-09-26 at 11.12.50.png
Screen Shot 2017-09-26 at 11.12.50.png (24.88 KiB) Viewed 9553 times
by TheCaptain
Mon Sep 25, 2017 5:34 pm
Forum: Applications
Topic: Web Portal // Questions
Replies: 5
Views: 9566

Web Portal // Questions

These are probably really obvious questions but : • Why do some configurators trigger a new line under 'Check Jobs' but others don't? Is there any way to know what will or will not show as a line of info? (The below in this particular workflow shows this line when dismantled, and when moved to an ex...
by TheCaptain
Mon Sep 04, 2017 3:22 pm
Forum: Flows
Topic: SFTP broken since Switch 2017?
Replies: 3
Views: 5063

Re: SFTP broken since Switch 2017?

So as it turns out... (Enfocus investigations conclude) The version of the library used in Switch 2017, update 1 can't communicate with SFTP servers who use DSA based public or private keys in the encryption mechanism. ... and thus a Solution could be any of the below : Instead of running Switch on ...
by TheCaptain
Wed Aug 16, 2017 5:40 pm
Forum: Flows
Topic: SFTP broken since Switch 2017?
Replies: 3
Views: 5063

Re: SFTP broken since Switch 2017?

We have yet to resolve this problem, but have a meeting next week with Enfocus and our IT to see if we can address the issue.

I'll report back any findings.
by TheCaptain
Tue Jul 18, 2017 11:24 am
Forum: Applications
Topic: Library/AppSupport/Enfocus/SS/BACKING? (Windows)
Replies: 4
Views: 7960

Re: Library/AppSupport/Enfocus/SS/BACKING? (Windows)

ETA.

That's a good idea, putting Switch on its own Drive.
by TheCaptain
Tue Jul 18, 2017 11:11 am
Forum: Applications
Topic: Library/AppSupport/Enfocus/SS/BACKING? (Windows)
Replies: 4
Views: 7960

Re: Library/AppSupport/Enfocus/SS/BACKING? (Windows)

Ah, of course... obviously! :roll:

Thank you :)

It has been a looong time since I used Windows.
by TheCaptain
Tue Jul 18, 2017 10:46 am
Forum: Applications
Topic: Library/AppSupport/Enfocus/SS/BACKING? (Windows)
Replies: 4
Views: 7960

Library/AppSupport/Enfocus/SS/BACKING? (Windows)

Anybody know where the equivalent Windows location is for this Mac path?

Library/ Application Support/ Enfocus/ Switch Server/ backing

I'm trying to find an an Automated Folder stash.
by TheCaptain
Fri Jul 14, 2017 3:32 pm
Forum: Preflighting
Topic: How to Test Fixups? (Generic PDF // not app specific)
Replies: 6
Views: 11464

Re: How to Test Fixups? (Generic PDF // not app specific)

Yes, that's exactly our reason for wishing to Preflight. To cover off supplied Artwork from sources outside of our control. Ideally, the Fixup would occur autonomously. I'll link the rough list of errors I'm trying to test for. The end game being a Fixup set that can resolve any off these flags. But...
by TheCaptain
Thu Jul 13, 2017 3:31 pm
Forum: Preflighting
Topic: How to Test Fixups? (Generic PDF // not app specific)
Replies: 6
Views: 11464

Re: How to Test Fixups? (Generic PDF // not app specific)

That's worked perfectly. Nice one. Thanks 8-) As an Artworker, I'm not even sure I would have clocked those errors in any given .PDF passed across my desk. It shows how easily a poorly formatted file could slip through without a solid Preflight. If I could only work out a way to forge these bad .PDF...