Communication Switch - Photoshop interrupted

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Joerg Schober
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Posts: 6
Joined: Mon Feb 23, 2015 2:05 pm

Communication Switch - Photoshop interrupted

Post by Joerg Schober » Thu Oct 08, 2020 10:29 am

Hi,
since the installation of security update 2020-004 on MacOS 10.14.6 (on a VM) we have issues with Photoshop. It seems that the communication between Switch and Photoshop (21.2.2) is interrupted. I've made many tests but to make it short and clear: If you turn on debugging messages you can see that the script runs 53 seconds until "Script was successfully executed" is logged – compared to 2 seconds run-time on my development machine.
If you select "Save as: Save by action" in the Photoshop Configurator Switch even looses the ticket (Logging: "The job with the same prefix '1DQKG' already exists in the flow. A new prefix will be assigned".), so all metadata are lost.

Any similar experiences ... or a solution?

Kind regards
Jörg

freddyp
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Posts: 530
Joined: Thu Feb 09, 2012 3:53 pm

Re: Communication Switch - Photoshop interrupted

Post by freddyp » Thu Oct 08, 2020 2:28 pm

This is not something I am familiar with, so I cannot help you but let me ask you this: what is it that you are doing with the files in Photoshop? Depending on your answer my advice may be not to use Photoshop at all, but to use a much more efficient approach.

jan_suhr
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Joined: Fri Nov 04, 2011 1:12 pm
Location: Nyköping, Sweden

Re: Communication Switch - Photoshop interrupted

Post by jan_suhr » Thu Oct 08, 2020 2:31 pm

Do you have the latest version of the Configurator?
Jan Suhr
Color Consult AB
Sweden
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Check out my apps

Joerg Schober
Newbie
Posts: 6
Joined: Mon Feb 23, 2015 2:05 pm

Re: Communication Switch - Photoshop interrupted

Post by Joerg Schober » Wed Oct 21, 2020 11:33 am

Thanks for you replies.
Jan, yes, latest version is installed.
Freddy, i know, utilizing a desktop app is always the least elegant, stable (and fast) solution for automation. We use Photoshop for processing (complex) psd-files and for reducing file-size of jpgs and pngs. I've evaluated some other solutions for this purpose but did not found something that produces similiar good looking and small files as Photoshop does.

We still try to fix the issue, currently it seems that it only occurs on VMs.

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