InDesign Config Can't See Images

Post Reply
rgpepper
Member
Posts: 73
Joined: Wed Oct 14, 2015 2:09 am

InDesign Config Can't See Images

Post by rgpepper » Thu Jul 14, 2016 10:05 pm

Trying to process some InDesign files, I'm submitting package folders to my flow, but InDesign refuses to see the images, always errors if I check "Fail with unavailable images". And the error lists the name of every image in the document. But it's bogus, all the images are in the (InDesign created) "Links" folder which is in the submitted job folder (that InDesign created on the source side). Source files are from a Mac, Switch is running on a Windows server but that shouldn't matter, verified v4 of the ID plugin for Switch, CC2015 on both machines = no joy.

User avatar
gabrielp
Advanced member
Posts: 645
Joined: Fri Aug 08, 2014 4:31 pm
Location: Boston
Contact:

Re: InDesign Config Can't See Images

Post by gabrielp » Thu Jul 14, 2016 10:12 pm

That's very strange. And if you open the InDesign file on the Windows machine, it shows the images and doesn't prompt to re-link anything, right?
Free Switch scripts: open-automation @ GitHub
Free Switch apps: open-automation @ Enfocus appstore

If I've helped you and you'd like to say thanks, consider adding me on LinkedIn and leaving me an endorsement or recommendation. It helps a lot!

rgpepper
Member
Posts: 73
Joined: Wed Oct 14, 2015 2:09 am

Re: InDesign Config Can't See Images

Post by rgpepper » Thu Jul 14, 2016 10:51 pm

It shows them missing, but I can re-link to them (in the package folder on the Switch server) fine. So it's not a rights issue, it's like it doesn't know where it's supposed to look when told to re-link. Enfocus tried my flow (on a Mac) on their end and it works fine. Doesn't work for me, always says images are unavailable. Curious thing is, if I turn off the re-linking and the warning, the flow produces a PDF that preflights fine and appears to have the full resolution images in it.

User avatar
gabrielp
Advanced member
Posts: 645
Joined: Fri Aug 08, 2014 4:31 pm
Location: Boston
Contact:

Re: InDesign Config Can't See Images

Post by gabrielp » Thu Jul 14, 2016 10:54 pm

Sounds like a bug to me. Maybe others who have some experience with the InDesign configurator could speak more about it. I would see if Enfocus support could reproduce the problem on their end if they run it on Windows.
Free Switch scripts: open-automation @ GitHub
Free Switch apps: open-automation @ Enfocus appstore

If I've helped you and you'd like to say thanks, consider adding me on LinkedIn and leaving me an endorsement or recommendation. It helps a lot!

rgpepper
Member
Posts: 73
Joined: Wed Oct 14, 2015 2:09 am

Re: InDesign Config Can't See Images

Post by rgpepper » Mon Jul 18, 2016 7:26 pm

They can't reproduce the error. I've tried one of their two suggested tests to isolate the cause, that didn't reveal anything new, working on the second one.

User avatar
gabrielp
Advanced member
Posts: 645
Joined: Fri Aug 08, 2014 4:31 pm
Location: Boston
Contact:

Re: InDesign Config Can't See Images

Post by gabrielp » Mon Jul 18, 2016 7:29 pm

If you'd like to PM me some test files/flows, I'd be happy to try this on my OSX system to see if I can reproduce it on my side.
Free Switch scripts: open-automation @ GitHub
Free Switch apps: open-automation @ Enfocus appstore

If I've helped you and you'd like to say thanks, consider adding me on LinkedIn and leaving me an endorsement or recommendation. It helps a lot!

Zoranj
Member
Posts: 105
Joined: Tue Sep 20, 2016 7:37 pm
Location: Canada

Re: InDesign Config Can't See Images

Post by Zoranj » Tue Sep 20, 2016 7:40 pm

Did this get solved?
I am having similar issue, where I am getting a list of all links and fonts instead of only problem ones.
13.1 Switch, on Windows 2008 R2 server, configurators updates to the latest version, Adobe CC same.

Post Reply