If trying to start Switch Designer you get this error: Error starting Switch Designer Failed to connect to Switch Server: Switch Server is not running or the port specified for communication between Designer and Server is not correct. And when launching the web client which is accessible, when you try to launch Designer you get a bunch of messages like these:
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2017-10-16 22:31:10
error
Control
Failed to connect to SwitchDataService: [10061] Connection refused; waiting for retry in 1 second
To make sure check C:\Users\<username>\AppData\Roaming\Enfocus\SwitchDataService\logs\log.txt or
/Users/<username>/Library/Application Support/Enfocus/SwitchDataService/logs/log.txt if on macOS.
If in the last few lines you see
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RangeError: Invalid string length
I don't know if I'm allowed to publish the solution here publicly, I'll just mention their bug tracking id: ENFS-13847. Get in contact with support.