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HP configurator stops by TypeError

Posted: Tue Nov 27, 2018 7:27 am
by Fist
this is the second time in a row that our automatic workflow stops at the HP Smartstream VDP configurator.
Each time I get the same error:
Error in line 671 of script: TypeError Undefined memberfunction 'GetChildNodes' for object 'undefined' of type 'undefined'

Trough this Workflow hundreds of files run every day. Why does it stop?

How con I prevent it from happening and how can I be alerted that it happens?

regards.

F
Schermafbeelding 2018-11-27 om 06.49.05.png
Schermafbeelding 2018-11-27 om 06.49.05.png (76.87 KiB) Viewed 6487 times

Re: HP configurator stops by TypeError

Posted: Wed Nov 28, 2018 7:18 am
by r.zegwaard
Hi Fist,

What happens when you try to use this specific csv and the used template manually/directly in Indesign? So not via Switch.
Maybe that gives a clue what's wrong...

Robert

Re: HP configurator stops by TypeError

Posted: Wed Dec 05, 2018 6:39 am
by Fist
If I use the files directly they go trough without any problem. When I stop the flow and activate it again, the configurator works as it should be.

Could an other workflow causes the configurator to stop indesign?

It is really getting bad.

regards

Re: HP configurator stops by TypeError

Posted: Thu Dec 06, 2018 11:35 am
by r.zegwaard
It might have something to do with the process which starts Indesign.
Is Indesign started as part of your boot-sequence, or is it started by a Switch-flow?
I guess the last options works, while the first don't.