Flow groups are not saved with restart Switch

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mireille
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Posts: 22
Joined: Tue Nov 03, 2015 2:12 pm
Location: Roosendaal - NL

Flow groups are not saved with restart Switch

Post by mireille » Wed Oct 10, 2018 10:30 am

Hello everyone,


Has anybody also encoutered the problem when restarting the complete Switch programm, all the groups with sorted flows are lost?

In our total workflow I created some folders/groups and sub-groups with flows for a specific task (like prepress, print, CTP, test, etc.)
So I can find and access them more easily and everyting is more structured.

But after upgrading to Switch 2018 it happend a serveral times now, when Switch must be restarted all flows available are placed back on the group "root" level. All the folder/groups are gone and the sorted structure is lost.

The flows are started and running without any problem.

Does anyone have a suggestion what could be the problem?


Thank you!!

Mireille

Zoranj
Member
Posts: 61
Joined: Tue Sep 20, 2016 7:37 pm

Re: Flow groups are not saved with restart Switch

Post by Zoranj » Wed Oct 10, 2018 9:59 pm

I don't have suggestion, but can tell you that I had same behaviour on both 2017 and 2018.
It is not often, once in a while, usually if there is power outage or something so Switch does not exit cleanly, when it boots back up, it looses all groups.
I learned to live with it :)

r.zegwaard
Member
Posts: 45
Joined: Fri Jul 08, 2011 10:31 am
Location: The Netherlands

Re: Flow groups are not saved with restart Switch

Post by r.zegwaard » Thu Oct 11, 2018 10:59 am

I've got the same problem. Happens sometime.
Created a support-ticket with Enfocus.
They let me know that a bugfix will be released in a feature release...

Until then you 'll have to live with it.
I hope to see this update quickly...

mireille
Member
Posts: 22
Joined: Tue Nov 03, 2015 2:12 pm
Location: Roosendaal - NL

Re: Flow groups are not saved with restart Switch

Post by mireille » Thu Oct 11, 2018 12:01 pm

Many thanks for the information!

NEOSA
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Posts: 27
Joined: Thu Mar 10, 2016 6:31 pm

Re: Flow groups are not saved with restart Switch

Post by NEOSA » Thu Oct 11, 2018 6:16 pm

Hi !

I experienced the same issue, and shared with Enfocus Support, here is the reply :

"This was a known bug in v18 and had been logged with the development team, ENFS-16299.

Groups are stored in an XML file and you can keep a backup of that XML.

/Users/User/AppData/Roaming/Enfocus/SwitchServer/Settings/flowsPaneLayout.xml

Stop SWITCH & replace with a previous version/backup.

Just be sure if you add more groups, to backup that file again."

Zoranj
Member
Posts: 61
Joined: Tue Sep 20, 2016 7:37 pm

Re: Flow groups are not saved with restart Switch

Post by Zoranj » Thu Oct 11, 2018 8:12 pm

Mine was under different path, "E:\Switch App Root\settings"
I happen to set Switch app root to E drive, perhaps that is the reason.

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