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Flow groups are not saved with restart Switch

Posted: Wed Oct 10, 2018 10:30 am
by mireille
Hello everyone,


Has anybody also encoutered the problem when restarting the complete Switch programm, all the groups with sorted flows are lost?

In our total workflow I created some folders/groups and sub-groups with flows for a specific task (like prepress, print, CTP, test, etc.)
So I can find and access them more easily and everyting is more structured.

But after upgrading to Switch 2018 it happend a serveral times now, when Switch must be restarted all flows available are placed back on the group "root" level. All the folder/groups are gone and the sorted structure is lost.

The flows are started and running without any problem.

Does anyone have a suggestion what could be the problem?


Thank you!!

Mireille

Re: Flow groups are not saved with restart Switch

Posted: Wed Oct 10, 2018 9:59 pm
by Zoranj
I don't have suggestion, but can tell you that I had same behaviour on both 2017 and 2018.
It is not often, once in a while, usually if there is power outage or something so Switch does not exit cleanly, when it boots back up, it looses all groups.
I learned to live with it :)

Re: Flow groups are not saved with restart Switch

Posted: Thu Oct 11, 2018 10:59 am
by r.zegwaard
I've got the same problem. Happens sometime.
Created a support-ticket with Enfocus.
They let me know that a bugfix will be released in a feature release...

Until then you 'll have to live with it.
I hope to see this update quickly...

Re: Flow groups are not saved with restart Switch

Posted: Thu Oct 11, 2018 12:01 pm
by mireille
Many thanks for the information!

Re: Flow groups are not saved with restart Switch

Posted: Thu Oct 11, 2018 6:16 pm
by NEOSA
Hi !

I experienced the same issue, and shared with Enfocus Support, here is the reply :

"This was a known bug in v18 and had been logged with the development team, ENFS-16299.

Groups are stored in an XML file and you can keep a backup of that XML.

/Users/User/AppData/Roaming/Enfocus/SwitchServer/Settings/flowsPaneLayout.xml

Stop SWITCH & replace with a previous version/backup.

Just be sure if you add more groups, to backup that file again."

Re: Flow groups are not saved with restart Switch

Posted: Thu Oct 11, 2018 8:12 pm
by Zoranj
Mine was under different path, "E:\Switch App Root\settings"
I happen to set Switch app root to E drive, perhaps that is the reason.