Checkpoint issues

[dk_jad]

Hi,

I've recently implemented a preflight flow where designers upload via submit point, job is preflighted and in case of warning/failures it is sent to a checkpoint. However, i get a lot of reports of jobs appearing duplicated, ie user submits 4 files at once(there is an ungroup job step in the flow) and all 4 files appear twice in the same order, submit time is exactly the same down to the second. One set of files complete, another set of files remain as processing. I've seen the same issue with single-file submissions, so it's apparently not multi-file related.

Another thing, every now and then, preflight reports will also appear in the users checkpoint?

Any input is appreciated!

[RytisT]

Can we see your flow? (just a screenshot)

[dk_jad]

Sure!

Skærmbillede 2018-10-31 kl. 09.51.22.jpg (108.55 KiB) Viewed 8933 times

[jan_suhr]

It looks like you are sending both the report and job through the same outgoing connection. That's why you get both files to the Check point.

[dk_jad]

It looks like you are sending both the report and job through the same outgoing connection. That's why you get both files to the Check point.

I get you, but it only happens 1 in 50 times, but i will try to disable it. I assumed the data with log was needed for the user to view the report in the checkpoint?

[RytisT]

Put holds on connections and check, if there isn't anywhere where you get two files to checkpoint only because a file goes to two different directions.

EDIT: Report is enough for user to view it, no need for data.

[dk_jad]

Put holds on connections and check, if there isn't anywhere where you get two files to checkpoint only because a file goes to two different directions.

EDIT: Report is enough for user to view it, no need for data.

Ok, good idea.

regarding report, user has option to forward pdf to print even with warnings(sometimes we can't get enough DPI), is this then possible if only log is forwarded to the checkpoint?

[jan_suhr]

It looks like you are sending both the report and job through the same outgoing connection. That's why you get both files to the Check point.

I get you, but it only happens 1 in 50 times, but i will try to disable it. I assumed the data with log was needed for the user to view the report in the checkpoint?

It depends on the report type, If you do a Report with Annotations it should work in the Check point

[RytisT]

Put holds on connections and check, if there isn't anywhere where you get two files to checkpoint only because a file goes to two different directions.

EDIT: Report is enough for user to view it, no need for data.

Ok, good idea.

regarding report, user has option to forward pdf to print even with warnings(sometimes we can't get enough DPI), is this then possible if only log is forwarded to the checkpoint?

Oh right, sorry, I forgot about output. Yeah, in that case you should use "Data with log".

[dk_jad]

Ok, got a bit wiser now. If the job is treated in parallel later on in the flow, an extra instance will appear in the checkpoint. So if I connect the Mail send to be after the Archive Hierarchy it works as intended.