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Native preflight flow handling pasteboard elements

Posted: Thu Apr 18, 2019 5:22 pm
by jjg

I have a flow currently that can take a zip file (INDD, AI, PSD native package) or PDF files and create a PDF to preflight using pitstop and most of the time the flow works as I want it to.

However, every once in awhile a client will send us files with objects in the pasteboard.. The problem here being that the InDesign package function does not package objects in the pasteboard as they are not needed to output a PDF, so then when the file goes through Switch, it fails the files due to the file missing a link (the object(s) in the pasteboard).

Is there a way around this that I am not understanding?
A co-worker of mine is working on a script to get rid of pasteboard items so that there are no missing links in a case like above but we are running into problems there as well.

Thanks for any help.