Smartstream causing InDesign to crash

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LasseThid
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Joined: Tue Mar 03, 2015 2:30 pm
Location: Molndal, Sweden

Smartstream causing InDesign to crash

Post by LasseThid »

I'm trying to create a Switch flow that will position an incoming pdf on an imposition created by Smartstream, but even at it's simplest form, i.e. a folder for the incoming file, HP Smartstream Imposition and a folder for the output, the only result I get is InDesign crashing.
I created the imposition in InDesign 2014 with Smartstream 10.1.8 on the same Mac (OS X 10.10.2) that Switch is running on.
Does anyone have any ideas as to what might cause InDesign to crash?
Enfocus Switch, Enfocus PitStop Server, Enfocus PDF Review, HP SmartStream& Kodak Prinergy with RBA
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.
John.M.Dean

Re: Smartstream causing InDesign to crash

Post by John.M.Dean »

Could you please provide more details? Are you using the HP Imposition configurator? Are there any errors/warnings in Switch?
LasseThid
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Joined: Tue Mar 03, 2015 2:30 pm
Location: Molndal, Sweden

Re: Smartstream causing InDesign to crash

Post by LasseThid »

The test flow that I set up looks like this:

In folder -> HP SmartStream Designer Imposition -> Out folder, with additional folders for logs and errors.

When dropping a pdf file in the In folder InDesign would start up and then crash sending the pdf and an xml-file to the logs folder.

Today I received an early access version of SmartStream v10.2.9 which has only been released to a limited number of customers and this version solved my problem. According to the information I received they are aiming for a general release in May.
Enfocus Switch, Enfocus PitStop Server, Enfocus PDF Review, HP SmartStream& Kodak Prinergy with RBA
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.
lombert
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Location: Sweden

Re: Smartstream causing InDesign to crash

Post by lombert »

Are you using Extended Characters in the filename? eg. åäö?

I think it's stil some problem with that that makes SmartStream to crash. I have on Rename Job before SmartStream set to reduce character set and Portable ASCII. And after rename it back to original if necessery.
Between jobs!
LasseThid
Advanced member
Posts: 353
Joined: Tue Mar 03, 2015 2:30 pm
Location: Molndal, Sweden

Re: Smartstream causing InDesign to crash

Post by LasseThid »

No extended characters in the file name.

I'll keep this in mind though. Thanks.
Enfocus Switch, Enfocus PitStop Server, Enfocus PDF Review, HP SmartStream& Kodak Prinergy with RBA
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.
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