'Send problen alerts to' Issue

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colins
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Posts: 5
Joined: Tue Jul 05, 2016 8:52 pm

'Send problen alerts to' Issue

Post by colins » Tue Sep 06, 2016 5:51 pm

Hi,

So over the weekend, our Switch server went down. The 'Enfocus Switch > Preferences > Problem Alerts > Send problem alerts to' is setup to email admins when there is a problem such as the server quitting unexpectedly. However, no alert was ever emailed upon the server going down. The server wasn't reported down until a user notified us. Do these 'Send problem alerts to' work upon the server going down? If they should, what steps can we take to fix this issue? If not, shouldn't that be a feature implemented as having our users finding the server down is troublesome?

Example of the admin alert we have setup:
Screen Shot 2016-09-06 at 11.38.37 AM.png
Screen Shot 2016-09-06 at 11.38.37 AM.png (124.71 KiB) Viewed 1217 times
Few examples of errors in our log that didn't trigger the 'Send problem alerts to':

"Switch is not licensed properly: no active license was found. Some functionality will be disabled."

"There was a problem while getting the possible values for 'Preflight Profile': 304: Error while initializing the PitStop Library (PitStop Library error code 2003): Enfocus Library is expired."

"Flow validation error: 'Report language' property has an invalid value"

"Flow validation error: User-managed backing folder does not exist"


Thanks

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