Problems executing "In" folder on SMB share (Samba)

Moderator: pietdepauw

Post Reply
johanthege
Newbie
Posts: 2
Joined: Tue Mar 17, 2015 10:23 am

Problems executing "In" folder on SMB share (Samba)

Post by johanthege » Tue Mar 17, 2015 11:11 am

Dears

We have big problems with Pitstop server (running on Mac) executing the "In" hotfolder. The hotfolders are on Linux servers shared with SMB (samba). We have the same setup in many locations in the world (Stockholm, Warsaw, Istanbul, Bangkok, India, and soon also in Jakarta and Mexico), so right now this is a quite big problem for us. It started for appr 2-2,5 months ago (before we didn't have these sort of problem) and we are not sure what caused it to start happen.

This is the problem: When the jobs are added to the "In" folder, the Pitstop server can see the files (since you can see it in the "files in queue" list). But then nothing happens. We suspect a privileges issue, but since we can both copy and delete from the folder in Finder we really don't understand. We have also, together with censhare, the vendor of the production system we are using, made all necessary settings in Samba, and they can only see that everything is correct and thinks it is a Pitstop issue.

Anyone having had the same experience?

Best regards

Johan

bens
Member
Posts: 138
Joined: Thu Mar 03, 2011 10:13 am

Re: Problems executing "In" folder on SMB share (Samba)

Post by bens » Tue Mar 17, 2015 1:39 pm

Hi,

This is an unfortunate result of a combination of 3 factors:
1. SMB on Mac OS is problematic, especially on newer Mac OS X versions (just google "mac smb problems", you'll get a lot of hits).
2. Samba on Linux had a bug (well, several, but one that is relevant to this case; see https://bugzilla.samba.org/show_bug.cgi?id=9519)
3. PitStop Server's checking mechanism to see if a file is in use was changed in version 12.3.

Probably the easiest way to work around the problem is to downgrade PitStop Server to version 12.2, or to wait for PitStop Server 13, which was announced recently: http://www.enfocus.com/en/pitstop13/.

johanthege
Newbie
Posts: 2
Joined: Tue Mar 17, 2015 10:23 am

Re: Problems executing "In" folder on SMB share (Samba)

Post by johanthege » Thu Mar 19, 2015 10:43 am

Hi bens,

Thanks for your reply. I looks like you have had the same sort of experiences/problems yourself. I did what you suggested, downgraded to 12.2 and now it works (and I'm happy as a bird in the sky). So once again, thanks.

I'm also in contact with enfocus support and I'm eagerly waiting for their respons on, from their point of view, whome to blame in this mess.

Have a great day (I will, thanks to you)

Johan

loicaigon
Advanced member
Posts: 221
Joined: Wed Jul 10, 2013 10:22 am

Re: Problems executing "In" folder on SMB share (Samba)

Post by loicaigon » Wed Sep 21, 2016 10:37 am

Hi all,

Sorry to unearth this post but I have a client facing big issues with PitStop Server V12 & Mac smb folders. What I would like to know if the one who may have possibly face the same issue have seen them solved by upgrading to V13 ?

TIA,

Loic

Post Reply