Clicking on PitStop Inspector will crash Adobe Acrobat DC

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LasseThid
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Posts: 353
Joined: Tue Mar 03, 2015 2:30 pm
Location: Molndal, Sweden

Clicking on PitStop Inspector will crash Adobe Acrobat DC

Post by LasseThid »

I'm running Mac OS X 10.11.6 and I'm using Adobe Acrobat Pro DC Version 2015.020.20039 with PitStop Pro 13 and as soon as I try to open PitStop Inspector either via a keyboard command or by clicking on the icon Adobe Acrobat will crash.
I have tried to uninstall PitStop and reinstall it again, uninstall PitStop and Acrobat, reboot, re-install Acrobat and PitStop, but still no luck.
Any folders left from the uninstall were manually removed before rebooting.
I also tried to see if there was any updates available for download, but I seem to have forgotten my password and when I tried to reset it there was an error and now the site is down for maintenance... :lol:
I've attached the crash from from Adobe Acrobat if that's of any use to someone.
Attachments
Acrobat.zip
Crash log
(23.65 KiB) Downloaded 524 times
Enfocus Switch, Enfocus PitStop Server, Enfocus PDF Review, HP SmartStream& Kodak Prinergy with RBA
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.
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abailescollins
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Posts: 458
Joined: Wed Apr 22, 2015 4:28 pm

Re: Clicking on PitStop Inspector will crash Adobe Acrobat DC

Post by abailescollins »

Posting here will not help.
For this kind of issue you need to contact Enfocus support.
Either post an issue on the support portal when you login with your EnfocusID.
Or send a mail to 'support@enfocus.com' they will get back to.
Send the information and attachment you provided below.
Head of Product Management @ Ultimate
abc@imposition.com
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