PitStop poor performance under VPN

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jmcnair
Newbie
Posts: 3
Joined: Tue Feb 06, 2018 3:07 pm

PitStop poor performance under VPN

Post by jmcnair »

Hi,

I work from home one day a week, and on those days I use a VPN (Cisco AnyConnect) to connect to our company's network. I've been noticing that Acrobat in general, and PitStop in particular, is slow to nonresponsive when I'm working from home. Finally I put two and two together and tried disconnecting the VPN, and now PitStop and Acrobat work like a charm.

Any idea why the VPN would be causing performance issues in PitStop? Anyone have experience with how to fix this? I need the VPN to access internal databases and services.

I'm on a PC running Acrobat Pro 2017.011.30079 and PitStop Pro 13 update 2 on Windows 7. And Sophos AntiVirus protection is in the mix somewhere, too.

Thanks,
Jay
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JimmyHartington
Advanced member
Posts: 278
Joined: Tue Mar 22, 2011 7:38 am

Re: PitStop poor performance under VPN

Post by JimmyHartington »

Hi Jay

I have the same issue from my mac.
And I think it is because I have a shared library of action lists, which is on a network volume at work. Maybe it is because it is not speedy enough to read the folder over VPN?
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