the links to download old product installers now redirect to a useless generic page

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Cathy_GHMIT
Newbie
Posts: 3
Joined: Thu Jul 18, 2019 9:59 pm

the links to download old product installers now redirect to a useless generic page

Post by Cathy_GHMIT »

I'm on https://accept-www.enfocus.com/en/suppo ... installers trying to download the mac installer for Pitstop Pro 12. That download link, and every other download link that I've clicked on gets redirected to a useless page https://www.enfocus.com/en

How can I download the installer?
bens
Advanced member
Posts: 252
Joined: Thu Mar 03, 2011 10:13 am

Re: the links to download old product installers now redirect to a useless generic page

Post by bens »

The accept-www.enfocus.com link is an internal testing link for Enfocus. You should not use it - or even have it, really. Instead use the normal site https://www.enfocus.com/en/support/down ... installers
Cathy_GHMIT
Newbie
Posts: 3
Joined: Thu Jul 18, 2019 9:59 pm

Re: the links to download old product installers now redirect to a useless generic page

Post by Cathy_GHMIT »

Well that was weird... That link was where the Enfocus page sent me on Tuesday afternoon.

-- Went to the support page, at the bottom there is a link to download old product installer. Clicked on it.
-- Was redirected to the EnfocusID login page.
-- Clicked on the link to create a new Enfocus ID, filled it out, submitted the form.
-- I was told I was successful and immediately redirected me to https://accept-www.enfocus.com/en/suppo ... installers
-- Clicked around there and got redirected to the useless generic page on every download link.
-- Came here and posted.
-- Next morning (Wednesday) came back to see your reply.
-- Went back to the support page, clicked on the old product installer link, was redirected to the EnfocusID login page.
-- Tried to log in using the username and password I create yesterday, failed repeatedly.
-- Went to the email I used and found the Tuesday afternoon confirmation of my creation of the Enfocus ID.
-- Went back and tried to log in a few more times
-- Clicked on create enfocus ID, filled out the form with the same username, same password, and same other data.
-- This time I was redirected to https://www.enfocus.com/en/support/down ... installers
-- I've downloaded my installer so I'm all good.
-- I checked and I did not get a second email confirming the second (Wednesday) signup.
-- The username and password I created both Tuesday and Wednesday have worked ever since, and now I always get sent to https://www.enfocus.com/en/support/down ... installers

I still have the tab open with the other link, and the other interesting thing is that PitStop12 is at the top of that page, while the real download page has all of that versions later than PitStop12 on it.

So something was temporarily screwed up with the website links on Tuesday afternoon. The timestamp on my signup email is Tue, 23 Jul 2019 14:52:00 -0700 (PDT) if anyone cares.
bens
Advanced member
Posts: 252
Joined: Thu Mar 03, 2011 10:13 am

Re: the links to download old product installers now redirect to a useless generic page

Post by bens »

Thanks for the detailed write-up :-) Sounds like it might've been a temporary issue on the live site.
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