Content aligment opening by illustrator

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ace27rsm
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Joined: Sat Aug 18, 2018 11:06 pm

Content aligment opening by illustrator

Post by ace27rsm »

Hi everyone.
I need your help to solve this issue.

I always get artwork from our customer where, if I open by Acrobat, the content appears in the center of the mediabox. All margins are correct and a the same dimension. The problem is when i open it by illustrator. the content "moves" at the downl-left corner and all margins space appear at the top and right side of it. I tried to reset margins using pistop pro action, setting all page boxes with 5mm of white space all around artwork, but when i reopen it by illustrator i still find it at down-left?

Do you know what cause this issue and how to solve it? I have not find anything about it on this forum and generally on the web.

thank you
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