PitStop disappearing from Acrobat DC

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Precigrafik
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Posts: 1
Joined: Wed Feb 17, 2021 3:30 pm

PitStop disappearing from Acrobat DC

Post by Precigrafik » Thu Feb 18, 2021 9:56 pm

Hi,

We are having an issue with PitStop Pro.
It seems it keeps disappearing from Acrobat at random intervals.
We have to run the installer to make it reappear.

Does it happen to anyone else?
Is Enfocus aware of this issue?

The issue happened a couple times on a Windows machine:
Acrobat DC Pro 2021.001.20138
PitStop Pro 20 Build 1122552
Windows 10 Pro 19042.804

The issue happened only once on one of our old iMac.
I don't have the info for this one though.

Thanks!

abailescollins
Advanced member
Posts: 407
Joined: Wed Apr 22, 2015 4:28 pm

Re: PitStop disappearing from Acrobat DC

Post by abailescollins » Fri Feb 19, 2021 10:49 am

Sounds a little weird. You should probably contact our support about this one.
PitStop Product Manager @ Enfocus.
andrewb@enfocus.com

jcarp
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Posts: 11
Joined: Fri Apr 17, 2020 10:18 pm

Re: PitStop disappearing from Acrobat DC

Post by jcarp » Fri Feb 19, 2021 10:56 pm

We have the same problem . . . last time (maybe 6 weeks ago or so), with Acrobat closed and a fresh reboot, I opened Distiller instead. After Distiller opened, I was able to open Acrobat with the expected PitStop plug-in, and I haven't had the problem since.

abailescollins
Advanced member
Posts: 407
Joined: Wed Apr 22, 2015 4:28 pm

Re: PitStop disappearing from Acrobat DC

Post by abailescollins » Sat Feb 20, 2021 4:04 pm

Are both of you on Acrobat 2021 on Windows?
PitStop Product Manager @ Enfocus.
andrewb@enfocus.com

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Liv
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Posts: 30
Joined: Tue May 12, 2020 10:54 pm
Location: Milwaukee, WI USA

Re: PitStop disappearing from Acrobat DC

Post by Liv » Tue Feb 23, 2021 7:47 pm

We had this issue and Acrobat was automatically updating.

jcarp
Newbie
Posts: 11
Joined: Fri Apr 17, 2020 10:18 pm

Re: PitStop disappearing from Acrobat DC

Post by jcarp » Mon Mar 08, 2021 8:39 pm

Acrobat DC/Windows

LasseThid
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Posts: 346
Joined: Tue Mar 03, 2015 2:30 pm
Location: Molndal, Sweden

Re: PitStop disappearing from Acrobat DC

Post by LasseThid » Thu Mar 11, 2021 2:09 pm

I had a colleague who "lost" his PitStop tools after an update (Mac OS).
If he used the shortcut in the dock to start his Adobe Acrobat all PitStop tools were gone, but after I went to the Programs folder on his Mac and started Adobe Acrobat from inside it's folder all of the tools magically reappeared. :lol:
Enfocus Switch 2020 Fall Edition, Enfocus PitStop Server 2020, Enfocus PDF Review, HP SmartStream 12 & Kodak Prinergy 8.2 with RBA
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.

garethci
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Posts: 5
Joined: Tue Mar 23, 2021 5:58 pm

Re: PitStop disappearing from Acrobat DC

Post by garethci » Wed Mar 24, 2021 8:37 pm

We have experienced this often. It happens when the user logs out of their Adobe account within Acrobat. They have to relog in, then restart Acrobat.
I assume it's because if you are not logged in you don't get pro features and plugins must be a pro feature.

Gareth

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