Broken Licence

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garethci
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Posts: 5
Joined: Tue Mar 23, 2021 5:58 pm

Broken Licence

Post by garethci » Wed Mar 24, 2021 8:43 pm

Hi,

One of our machines running Acrobat Pro/Pitstop has a broken licence.
We are unable to repair it.
We are unable to delete it.
Can anyone advise how to resolve this?

I can post error essages if it helps.

Thanks,
Gareth.

laurentd
Member
Posts: 60
Joined: Wed Mar 13, 2019 2:06 pm

Re: Broken Licence

Post by laurentd » Thu Mar 25, 2021 9:37 am

Hi Gareth,

Please contact our support:
http://www.enfocus.com/supportportal
Laurent De Wilde, Solution Architect @ Enfocus

garethci
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Posts: 5
Joined: Tue Mar 23, 2021 5:58 pm

Re: Broken Licence

Post by garethci » Thu Mar 25, 2021 7:16 pm

Hi Laurent,

I have contacted support and they have said that the licence is deactivated but they won't help because we don't have support subscription.
Can you let me know how I can fix this myself? Happy to work through written instructions.

Thanks,

Gareth.

Padawan
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Location: Belgium
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Re: Broken Licence

Post by Padawan » Thu Mar 25, 2021 10:00 pm

If they already deactivated it, then you should be able to fix it using the instructions on the bottom of this page:
https://enfocus-community.force.com/cus ... uage=en_US

garethci
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Posts: 5
Joined: Tue Mar 23, 2021 5:58 pm

Re: Broken Licence

Post by garethci » Fri Mar 26, 2021 5:05 pm

Thanks,

I have tried the below but I cannot delete the licence. I get the error message:

Image
Removing Broken/Repair Status
You can remove the broken/repair license status from within the Local License Manager by clicking on a broken license and pressing the delete key. If you don’t have the Local License Manager yet, then you can download it here.
Once the broken license is removed, you can reactivate the product key in the Local License Manager or in the software.

Padawan
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Location: Belgium
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Re: Broken Licence

Post by Padawan » Fri Mar 26, 2021 8:27 pm

Can you try this?
Close down acrobat and the local license manager
Go to the FLEXnet folder:
Mac: HD: Library: Preferences: FLEXnet Publisher: FLEXnet
Win: C:\ProgramData\FLEXnet
Delete all files inthere that have 'esko' in their filename
Empty the trash bin

garethci
Newbie
Posts: 5
Joined: Tue Mar 23, 2021 5:58 pm

Re: Broken Licence

Post by garethci » Fri Mar 26, 2021 9:43 pm

Hi Padawan,

Thaks very much, problem solved.

I needed to login as admin and close down the Enfocus services in task mamnger before I could delete those files for future reference.

Gareth

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