Problem with Pitstop Installation on Windows Server 2016

Post Reply
User avatar
magnussandstrom
Advanced member
Posts: 345
Joined: Thu Jul 30, 2020 6:34 pm
Location: Sweden
Contact:

Problem with Pitstop Installation on Windows Server 2016

Post by magnussandstrom »

Hi, I had to reinstall Acrobat DC on our Win Server 2016 and now I also need to reinstall Pitstop Pro 2021. But when starting the Pitstlp installation the installer says "Can't find Acrobat Pro" and I need to manually select the installation folder. Acrobat.exe is in the folder C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat but in which folder should I install Pitstop? I tried C:\Program Files (x86)\Adobe\Acrobat DC\ but without success. Ptstop doesn't appear when I launch Acrobat.

Any ideas?
Malcolm Mackenzie
Member
Posts: 121
Joined: Wed Mar 22, 2017 5:05 pm
Location: London, UK
Contact:

Re: Problem with Pitstop Installation on Windows Server 2016

Post by Malcolm Mackenzie »

You may have installed incompatible bit versions.
Windows Acrobat has 32 and 64 bit installers and you need to match PitStop bit versions
or you get errors.
I couldn't get the 64 bit Acrobat/PitStop to work well together so kept to 32bit for now.
User avatar
magnussandstrom
Advanced member
Posts: 345
Joined: Thu Jul 30, 2020 6:34 pm
Location: Sweden
Contact:

Re: Problem with Pitstop Installation on Windows Server 2016

Post by magnussandstrom »

Thank you! I installed the 32Bit version of both Acrobat DC and Pitstop Pro and it works fine now.
Post Reply