pdf file stops at 2 from 4 17%

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thijs
Newbie
Posts: 2
Joined: Wed Nov 14, 2018 8:55 am

pdf file stops at 2 from 4 17%

Post by thijs »

Using Pitstop server 13 for a while now, but a week ago some files get stuck at 2 from 4 17% and do not continue. Even files that used to go well. Logfile says that watchdog restarted (after file is stuck for about an hour) and placed file in Quarantined.
Anybody has/had such an issue?
abailescollins
Advanced member
Posts: 458
Joined: Wed Apr 22, 2015 4:28 pm

Re: pdf file stops at 2 from 4 17%

Post by abailescollins »

This is probably file dependent. If you have a maintenance contract you can contact support.
If not you can PM me as I would like to take a look if possible.
Can you send me a link to download the files and the preflight profile you use?
Head of Product Management @ Ultimate
abc@imposition.com
thijs
Newbie
Posts: 2
Joined: Wed Nov 14, 2018 8:55 am

Re: pdf file stops at 2 from 4 17%

Post by thijs »

Thank you for your reply, but i think, because the change in pitstop was so sudden, it has nothing to do with pitstop or the files, but i put my money on an antivirus update for the W8.1 pc. Waiting for the reply from IT and will post that later here.
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