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First page empty after "reorder pages"

Posted: Fri Jan 04, 2019 10:43 am
by billy.olvestad
I have a strange issue after reordering pages.

I have documents that are 3-up 2 pages that I want to split up into individual pages, so i have created an actionlist that creates new pages, copies and pastes the content and then changes the page boxes so that I get a six page document in the end.

So far so good, everything looks perfect as a result. The only problem is that I then need to rearrange the pages.

To do this I added "reorder pages" to the action list. After this, the first page becomes empty. All the other pages are correct, in the new order.

I tried doing this step in a different action list, to make sure nothing in the working action list collides somehow, but I get the same result.
After the first action list is run, all pages are correct, but in the wrong order, and after I run the second action list that reorders pages, the first page is suddenly empty.

Does anyone have a clue what might be happening?
I'm out of ideas.

Re: First page empty after "reorder pages"

Posted: Fri Jan 04, 2019 1:57 pm
by billy.olvestad
For everyones info.

I have changed the action list so that the creation of the empty pages and the copying/pasting is done to the correct places from the beginning, and eliminated the reordering of the pages, so I have a workaround now.

I would still like to know why this happened though, so it doesn't happen in the future if anyone has a suggestion what might be wrong.

Re: First page empty after "reorder pages"

Posted: Fri Jan 04, 2019 2:03 pm
by Terkelsen
Maybe you should use a "Normalize page boxes" after you changed the size of the page boxes?

Re: First page empty after "reorder pages"

Posted: Mon Jan 07, 2019 8:19 am
by r.zegwaard
In an actionlist you can only paste objects to a page behind the page it was copied form.
So you can copy from page 1 to 2 or 3
But not from page 2 or 3 to page 1

Re: First page empty after "reorder pages"

Posted: Mon Jan 07, 2019 11:32 am
by billy.olvestad
Terkelsen wrote:
Fri Jan 04, 2019 2:03 pm
Maybe you should use a "Normalize page boxes" after you changed the size of the page boxes?
I have tried that now, and it didn't make any difference sadly.

Re: First page empty after "reorder pages"

Posted: Mon Jan 07, 2019 11:35 am
by billy.olvestad
r.zegwaard wrote:
Mon Jan 07, 2019 8:19 am
In an actionlist you can only paste objects to a page behind the page it was copied form.
So you can copy from page 1 to 2 or 3
But not from page 2 or 3 to page 1
It's not the copying and pasting thats causing problems. At the end of copying and pasting, the pages look completely correct, except the pages are in the wrong order.

The problem is when I then reorder the pages. For some reason the contents of page 1 then suddenly dissappears. Very weird.

Re: First page empty after "reorder pages"

Posted: Tue Jan 08, 2019 6:56 am
by abailescollins
Can you send to Enfocus support please.

Re: First page empty after "reorder pages"

Posted: Mon Jan 14, 2019 5:45 pm
by billy.olvestad
abailescollins wrote:
Tue Jan 08, 2019 6:56 am
Can you send to Enfocus support please.
Yes, I will do that.

Re: First page empty after "reorder pages"

Posted: Fri Jan 25, 2019 1:45 pm
by billy.olvestad
I just thought I would report back, if someone else comes across this problem.

I have been in contact with enfocus support now, and have the answer to what happened.

I was running these actionlists in pitstop server, through switch, with one pitstop configurator, and apparently some steps in actionlists don't work unless you save the PDF in between, so I had to separate the steps out in two flow elements in switch. After that it worked flawlessly.