Connector PDF presets are left.

Post Reply
saitok
Member
Posts: 63
Joined: Fri Apr 24, 2015 10:14 am
Location: Tokyo Japan

Connector PDF presets are left.

Post by saitok »

Hi,

Sometimes the "Enfocus_Connector_PDF00000.joboptions" are left in the Adobe PDF settings folder after I quitted all versions of the Adobe Illustrator.
I guess they should disappear while any of the Adobe Illustrator isn't launch.
Someone met the same situation?
I uses Connect ALL 12 and Mac OS X 10.8.

Regards,
Michael Reiher

Re: Connector PDF presets are left.

Post by Michael Reiher »

In general, they should clean themselves up... these are temporary files used during the PDF creation in Connect. Usually quitting and restarting Illustrator will cause any left over to go away. I assume, you're using Connect 12.2.

Let us know if that is not the case.
saitok
Member
Posts: 63
Joined: Fri Apr 24, 2015 10:14 am
Location: Tokyo Japan

Re: Connector PDF presets are left.

Post by saitok »

Michael,

Sure, I'm using Connect ALL 12 update 2.
I could find it happens when Adobe Illustrator crashed or was force quitted.
So, the number of Connector PDF presets left on another test machine is about 30..
Do you know if there is any good way to delete them automatically?

Regards,
saitok
Member
Posts: 63
Joined: Fri Apr 24, 2015 10:14 am
Location: Tokyo Japan

Re: Connector PDF presets are left.

Post by saitok »

Hi,

I've been shown this KB by Enfocus Support team.
http://www.enfocus.com/en/support/knowl ... f+settings

I think the Solution doesn't work.
Anyway, I'll remove them directly from Users Library folder.

Thank you,
Michael Reiher

Re: Connector PDF presets are left.

Post by Michael Reiher »

I went back for a refresher on this issue and it happens from the Application (Illustrator) crashing on close and therefore the temp PDF settings we create don't get deleted (cleaned up) properly. So, you can remove them manually from the following locations and then in Illustrator, go to the PDF Settings menu item and remove the extra PDF settings listed there. They should not come back at this point unless Illustrator quits again in a non-clean way.

Here are where the temp files are kept....

Mac:
/Users/$user/Library/Application/Support/Adobe/Adobe/PDF/Settings

Win:
C:\Users\<user name>\AppData\Roaming\Adobe\Adobe PDF\Settings
saitok
Member
Posts: 63
Joined: Fri Apr 24, 2015 10:14 am
Location: Tokyo Japan

Re: Connector PDF presets are left.

Post by saitok »

Fixed in Connect ALL 13 update 2 !! :lol:
Michael Reiher

Re: Connector PDF presets are left.

Post by Michael Reiher »

Just to be clear for all readers of this issue, the fix we did does not apply to CS 5, 5.5 or 6. Our policy is keep compatibility and updates active for 2 versions back of any application so when these fixes we're implemented they we're only done for the newer CC apps.

As a side note, we do this because of the effort and time it takes to maintain older set-ups and test older applications. It seems like a small thing when you look at one application, but when you look at all the applications we test with and OS versions on MacOS and Windows, it can become very time consuming and overwhelming for our QA and engineering team to test beyond two versions back. I hope this explanation helps bring some clarity and insight.
Post Reply