From the Switch documentation:
Status: Processing
Meaning: The job resides somewhere in the flow but not in a Checkpoint, and it is not finished yet. This includes jobs in the Problem jobs flow element.
Filter: Active Jobs
Displays: All jobs that are somewhere in the flow, but not in an end folder (that is, not yet completed). This includes files that reside in the Problem jobs folder.
From what I've observed, this is not true. Or at least it's an oversimplification.
Two elements in particular stand out here: the PDF Review Module, and Hold Job Groups (I'm sure there are more).
Jobs at these one of these elements will sit (they're still "somewhere in the flow!") waiting in the preceding folder until they're reviewed/released. While they're sitting in the flow waiting, they don't appear in the portal at all, under any status or flow filter.
To me, this severely limits the usefulness of the web portal. I was expecting "Active Jobs" to show all our jobs that are still very much active, just in review! Instead, I can watch jobs breeze through most of the flow in just a few minutes, only to disappear completely for hours while waiting for review.
"What's the status on order ABC?" Well, it's not showing in the portal... Did it get picked up from the incoming hotfolder? Was it even downloaded to the hotfolder at all? Or is it just waiting for customer review? I don't know!
Has anyone else noticed this behavior? Does anyone have any suggestions, am I missing something? I'd be grateful for any help!