Adobe Preset

[ConquestUser]

I'm trying to set up the Indesign configurator in Switch but I keep getting error: user cancelled this action. If I use the preset High Quality Print it works but if I use my own or any other one it does not work. Any help would be appreciated.


Thanks

[loicaigon]

What if you try your preset in InDesign itself? Do you get an error message or some warning?
The "user cancelled this action." can appear when a modal dialog tries to open but can't cause of one already displayed.
Feel free to send screenshots of both your Switch InDesign Configurator settings and your Indesign PDF presets window.

[ConquestUser]

I've attached the screenshots of the setting. Very basic.

2023-06-20 08_11_46-Remote Desktop Manager Free [Automation].png (12.38 KiB) Viewed 22711 times

2023-06-20 08_10_54-Remote Desktop Manager Free [Automation].png (12.85 KiB) Viewed 22711 times

Thanks

[loicaigon]

Hi
Can you run this little script inside indesign and see if you get the same error? The guess is that a dialog tries to pop-up. Maybe some warning of some sort:

Code: Select all

var doc = app.activeDocument;
var preset = app.pdfExportPresets.itemByName("CG CMYK 2018");
doc.exportFile(ExportFormat.PDF_TYPE, File(Folder.desktop+"/test.pdf"), false, preset);

Note that this script will only work if:
- a doc is open (preferably the one which "fails" within Switch
- You have a PDF export ^preset named "CG CMYK 2018" installed

We want to see if an error message pops up inside InDesign.

[ConquestUser]

I actually got the preset to work by copying the high quality preset and then editing it. Now My issue is Illustrator. Every file or package I try to send to the Illustrator app fails.

Thanks

[loicaigon]

What is the messages pane reporting? You can active "debug" to have more details.

[ConquestUser]

Nothing it just keep sitting at the Illustrator app and not moving. Task manager shows no usage on illustrator. So I really don't know what it's doing.

Thanks

[Padawan]

Is it possible that you are on Windows and Illustrator was started manually (not by Switch)?

On windows InDesign/Illustrator/Photoshop need to be started by Switch, otherwise the the communication with Switch won't work.

[ConquestUser]

That seems to have worked. I got some other minor tweaks to do but at least it's moving through the flow. Thanks so much!