web order files stuck in first folder

[shawn.anderson]

Recently a weird thing has been happening where the initial web payload for an order gets stuck in the first folder.
As far as I can tell, this folder doesn't do anything, it's just a landing point for the initial payload.
How can I nudge it along?

[magnussandstrom]

What does the next flow element do? The payload will be in that folder until the next flow element has completed it's task. If you go to 'Messages' and view debug info you should be able to see what's happening.

[freddyp]

Indeed, what does the next element do? Although it is blurred, it looks like it could be "XML pickup". How is it configured? The default is "Metadata alongside asset" but if there is never an asset the XML will keep waiting until it times out (the default is 15 minutes).

More importantly, there is no need for an XML pickup. In the Webhook app you can set the dataset model for the payload and it is automatically attached as a dataset.