FTP Send and PPK

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SeaChange
Newbie
Posts: 2
Joined: Wed Mar 10, 2021 2:47 pm

FTP Send and PPK

Post by SeaChange »

Switch 2021 Fall

Using the FTP send element
I have a client that sent me a PPK file in order to connect to their SFTP site to upload files.
I enter Server info, Port, I select Public key authentication, Enter User, Cert type, Public_Key_File, Cert Path, Cert PW

Try to connect and it fails, Internal network subsystem error: 271

I'm not really following the cert type in the help file and feel the Private PPK file I received is an issue with Switch.
https://www.enfocus.com/manuals/UserGui ... _send.html

Of course it works in FileZilla so the information I have is correct but not sure how to trouble shoot the FTP send in Switch
freddyp
Advanced member
Posts: 1017
Joined: Thu Feb 09, 2012 3:53 pm

Re: FTP Send and PPK

Post by freddyp »

Please also report this to support: https://enfocus.my.site.com/customers/s/cases
SeaChange
Newbie
Posts: 2
Joined: Wed Mar 10, 2021 2:47 pm

Re: FTP Send and PPK

Post by SeaChange »

Thanks
Reported to Support
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