I was experiencing problems with Adobe Acrobat crashing when I tried to preflight pdf files, so I decided to uninstall Acrobat and reinstall it to see if that would solve the problem.
First of all I deactivated my PitStop license. I then uninstalled PitStop as per the instructions found on Enfocus website.
I then uninstalled Acrobat as per Adobes instructions and reinstalled Acrobat. I then installed PitStop 2022 and started Acrobat to activate my license.
However, I am unable for find anything regarding PitStop in Acrobat. No 3rd party settings, no PitStop menu items, nothing.
I have uninstalled and reinstalled Acobat and PitStop numerous times and still I can't get it to work.
Finally I decided to try to install PitStop 2021 instead, but the system says I can't do that since I have PitStop 2022 installed.
How in the world do I uninstall/get rid of PitStop 2022 so I can try to install PitStop 2021?
It's driving me crazy and I've already lost three hours of work... *sigh*
Found the answer to my questions here:
https://enfocus-community.force.com/cus ... e-2022-004
PitStop 2022 Installation Problem
PitStop 2022 Installation Problem
Enfocus Switch, Enfocus PitStop Server, Enfocus PDF Review, HP SmartStream& Kodak Prinergy with RBA
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.
Offset 72x102, Offset Large Format, Digital Large Format and Digital print.
- JimmyHartington
- Advanced member
- Posts: 312
- Joined: Tue Mar 22, 2011 7:38 am
Re: PitStop 2022 Installation Problem
I had the same problem last week when installing Pitstop Pro on Catalina.
If it is possible for Enfocus, maybe they could add a check for the macOS version and display a warning, which says that there could be an issue if Pitstop Pro does not show up in Acrobat.
If it is possible for Enfocus, maybe they could add a check for the macOS version and display a warning, which says that there could be an issue if Pitstop Pro does not show up in Acrobat.
-
- Member
- Posts: 53
- Joined: Wed Aug 11, 2021 6:31 pm
Re: PitStop 2022 Installation Problem
I don't believe you stated what version of Acrobat you are using or what operating system you are running.
- john.dean@esko.com
- Member
- Posts: 29
- Joined: Tue Aug 13, 2019 8:23 pm
- Location: Chicago
Re: PitStop 2022 Installation Problem
There is a known issue with a Catalina security update that causes a PitStop Pro installation to fail. Please see the KB article below. Also know that we are working on a fix and will provide an updated installer as soon as possible.
https://enfocus-community.force.com/cus ... e-2022-004
I apologize for any inconvenience,
John
https://enfocus-community.force.com/cus ... e-2022-004
I apologize for any inconvenience,
John
Somewhat familiar with Enfocus products.