Files not accessible
Posted: Fri Sep 30, 2022 3:10 pm
Hi everyone,
I have some strange errors occurring in our flows the last few months.
Maybe one of you Switch-experts has got an idea what could be the problem.
Sadly there is no option for reproducing the errors on command for testing. Sometimes they occur and sometimes they don’t.
There are a few symptoms (on different errors):
There is nothing unusual with the PDF files in the jobs. Same layout and export as always.
Our IT manger checked the rights on files&folders and user-account-info and that seems to be OK. All the items have Administrator accessibility.
Hopefully someone has a suggestion. Thanks in advance for your feedback!
Greetings from The Netherlands.
Mireille
I have some strange errors occurring in our flows the last few months.
Maybe one of you Switch-experts has got an idea what could be the problem.
Sadly there is no option for reproducing the errors on command for testing. Sometimes they occur and sometimes they don’t.
There are a few symptoms (on different errors):
- Some jobs lose there .ijt file along the way. So the files can’t be processed or accessed any more.
- Other files which are processed by Callas PDF Toolbox end up with fileSize 0kb and the file is damaged and not usable. With the following messages:
- File extension can only be specified for the opaque data model. Extension will be ignored.
- XMP SDK error happened when reading the file format: LFA_Read: ReadFile failure
- The requested statistics are not available for the job ‘xxxx’: the job file type is not supported
There is nothing unusual with the PDF files in the jobs. Same layout and export as always.
Our IT manger checked the rights on files&folders and user-account-info and that seems to be OK. All the items have Administrator accessibility.
Hopefully someone has a suggestion. Thanks in advance for your feedback!
Greetings from The Netherlands.
Mireille