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What is Community Manager?

Posted: Fri Oct 07, 2022 12:20 pm
by JRCambridge
This may be the wrong forum for this but in the absence of a phone number and email address for support, I'm posting here in desperation. I'm trying to create a new support case but when I go to support pages I get a message saying 'Looks like you don’t have access to create a case. Ask your community manager for access.'
What is a community manager and how do I contact them? Can anyone help?

Re: What is Community Manager?

Posted: Fri Oct 07, 2022 12:30 pm
by JRCambridge
Further to this, does anyone know whether there is a UK phone number and/or email address for Enfocus Support?

Re: What is Community Manager?

Posted: Fri Oct 07, 2022 1:54 pm
by laurentd
Hello,

This is the prefered way to create a support ticket:
www.enfocus.com/supportportal

In case you have a problem with it, use support@enfocus.com

More info: www.enfocus.com/en/support/contact

Re: What is Community Manager?

Posted: Fri Oct 07, 2022 4:10 pm
by JRCambridge
That's immensely helpful. Many thanks indeed!