What is Community Manager?

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JRCambridge
Newbie
Posts: 3
Joined: Sun Dec 06, 2020 4:44 pm

What is Community Manager?

Post by JRCambridge »

This may be the wrong forum for this but in the absence of a phone number and email address for support, I'm posting here in desperation. I'm trying to create a new support case but when I go to support pages I get a message saying 'Looks like you don’t have access to create a case. Ask your community manager for access.'
What is a community manager and how do I contact them? Can anyone help?
JRCambridge
Newbie
Posts: 3
Joined: Sun Dec 06, 2020 4:44 pm

Re: What is Community Manager?

Post by JRCambridge »

Further to this, does anyone know whether there is a UK phone number and/or email address for Enfocus Support?
laurentd
Member
Posts: 137
Joined: Wed Mar 13, 2019 2:06 pm

Re: What is Community Manager?

Post by laurentd »

Hello,

This is the prefered way to create a support ticket:
www.enfocus.com/supportportal

In case you have a problem with it, use support@enfocus.com

More info: www.enfocus.com/en/support/contact
Laurent De Wilde, Solution Architect @ Enfocus
JRCambridge
Newbie
Posts: 3
Joined: Sun Dec 06, 2020 4:44 pm

Re: What is Community Manager?

Post by JRCambridge »

That's immensely helpful. Many thanks indeed!
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