Enfocus Community

Posted: **Mon Jun 19, 2023 8:55 pm**

I'm trying to set up the Indesign configurator in Switch but I keep getting error: user cancelled this action. If I use the preset High Quality Print it works but if I use my own or any other one it does not work. Any help would be appreciated.

Thanks

Posted: **Tue Jun 20, 2023 6:15 am**

What if you try your preset in InDesign itself? Do you get an error message or some warning?
The "user cancelled this action." can appear when a modal dialog tries to open but can't cause of one already displayed.
Feel free to send screenshots of both your Switch InDesign Configurator settings and your Indesign PDF presets window.

Posted: **Tue Jun 20, 2023 2:13 pm**

I've attached the screenshots of the setting. Very basic.

: 2023-06-20 08_11_46-Remote Desktop Manager Free [Automation].png (12.38 KiB) Viewed 23671 times

: 2023-06-20 08_10_54-Remote Desktop Manager Free [Automation].png (12.85 KiB) Viewed 23671 times

Thanks

Posted: **Thu Jun 22, 2023 12:51 am**

Hi
Can you run this little script inside indesign and see if you get the same error? The guess is that a dialog tries to pop-up. Maybe some warning of some sort:

Code: Select all

var doc = app.activeDocument;
var preset = app.pdfExportPresets.itemByName("CG CMYK 2018");
doc.exportFile(ExportFormat.PDF_TYPE, File(Folder.desktop+"/test.pdf"), false, preset);

Note that this script will only work if:
- a doc is open (preferably the one which "fails" within Switch
- You have a PDF export ^preset named "CG CMYK 2018" installed

We want to see if an error message pops up inside InDesign.

Posted: **Fri Jun 23, 2023 2:32 pm**

I actually got the preset to work by copying the high quality preset and then editing it. Now My issue is Illustrator. Every file or package I try to send to the Illustrator app fails.

Thanks

Posted: **Fri Jun 23, 2023 2:49 pm**

What is the messages pane reporting? You can active "debug" to have more details.

Posted: **Fri Jun 23, 2023 3:45 pm**

Nothing it just keep sitting at the Illustrator app and not moving. Task manager shows no usage on illustrator. So I really don't know what it's doing.

Thanks

Posted: **Fri Jun 23, 2023 5:27 pm**

Is it possible that you are on Windows and Illustrator was started manually (not by Switch)?

On windows InDesign/Illustrator/Photoshop need to be started by Switch, otherwise the the communication with Switch won't work.

Posted: **Fri Jun 23, 2023 9:34 pm**

That seems to have worked. I got some other minor tweaks to do but at least it's moving through the flow. Thanks so much!

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