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AcrobatVersion 2023.006.20320 causing editing issues
Posted: Wed Sep 20, 2023 1:15 pm
by andy_f
Is anyone else having issues editing files since updating to Acrobat Version 2023.006.20320? We're now not able to select any objects once we've zoomed in using the magnifying tool. We're using Pro 2023
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Wed Sep 20, 2023 4:40 pm
by paul_barker
Hi andy_f
This caught us out as well but is a know issue see
https://enfocus.my.site.com/customers/s ... uage=en_US
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Thu Sep 21, 2023 12:58 am
by loicaigon
Hi,
It's indeed a bug that has been introduced by the recent Acrobat Update. We are working on providing a fix.
Loic Aigon
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Thu Sep 21, 2023 10:34 am
by andy_f
Thanks Paul, we were able to roll back to a previous version with Time Machine
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Thu Sep 21, 2023 9:29 pm
by siinthesky
If you turn off enable scrolling, worked for us. Little bit buggy. But manageable until there is a fix!
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Mon Oct 02, 2023 3:14 pm
by DIGURU
any updates?
and err how would one 'downgrade' acrobat?
The other apps have "other versions" options in creative cloud app but not acrobat
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Mon Oct 02, 2023 7:33 pm
by loicaigon
Hi,
A hotfix will be released this week. Thanks for your patience and understanding.
Loic Aigon
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Tue Oct 03, 2023 5:42 pm
by loicaigon
Hi everyone,
We release today the fix for this issue. Please check your inbox for the notification.
Best regards,
Loic Aigon
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Wed Oct 04, 2023 3:53 pm
by CruzinCooler
The one thing that isn't fixed with the new Pitstop v23.0.1.0, is the "always on" ability to see the document size in the lower left hand corner. You can still hover the cursor over it to see the media size as before but must
disable the Page Display > "Always show document page size" in Acrobat preferences. We are running macOS Big Sur v11.7.10. We have at least 15 users reporting this issue. Also another issue plaguing us for a while is when customizing the tool bar and restarting the application. we loose the customized tool set. This has been going on for quite some time, Some users aren't noticing this.
- Screen Shot 2023-10-04 at 9.24.09 AM.jpg (243.17 KiB) Viewed 72952 times
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Wed Oct 04, 2023 10:43 pm
by loicaigon
Hi,
May I invite you to contact support if not already to report this?
Loic
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Thu Oct 05, 2023 11:13 am
by loicaigon
Hi
CruzinCooler wrote: ↑Wed Oct 04, 2023 3:53 pm
The one thing that isn't fixed with the new Pitstop v23.0.1.0, is the "always on" ability to see the document size in the lower left hand corner. You can still hover the cursor over it to see the media size as before but must
disable the Page Display > "Always show document page size" in Acrobat preferences. We are running macOS Big Sur v11.7.10. We have at least 15 users reporting this issue. Also another issue plaguing us for a while is when customizing the tool bar and restarting the application. we loose the customized tool set. This has been going on for quite some time, Some users aren't noticing this.
Screen Shot 2023-10-04 at 9.24.09 AM.jpg
It appears that those issues are strictly related to Acrobat. I wasn't completely sure yesterday and needed to check but i can confirm, it's not related to PitStop whatsoever. You may want to join Adobe Care or to report those issues here:
https://acrobat.uservoice.com/forums/59 ... ws-and-mac
Loic
Re: AcrobatVersion 2023.006.20320 causing editing issues
Posted: Sat Oct 07, 2023 5:51 pm
by CruzinCooler
Thank you Loic