Enfocus Community

Receiving ID Error (1): -211 when trying to start.

We have also problems with Griffin auto today, I don't know if it's related to yours. I have contacted my supplier and submitted an Enfocus support case.

It seems the issue was related to licensing.

I was starting Griffin Auto from command line to see the error.

I did message you on Instagram directly to ask you

If you like we could share email incase something like this occurs in the future?

I got a response from Enfocus/Esko that the issue is fixed now. It's working on our end again.

I'll take a look on Instagram

Same problem yesterday and Enfocus indeed solved the problem! Doesn't change the fact that I Griffin still only works with a VPN connection with us!

Egon wrote: ↑Thu Nov 23, 2023 9:49 am Same problem yesterday and Enfocus indeed solved the problem! Doesn't change the fact that I Griffin still only works with a VPN connection with us!

I'm not sure why need to use VPN? But yeah, it's a strange licensing model. IMHO on premise software should function even if there is a lost of internet connection for a day. That could happen for many reasons.

magnussandstrom wrote: ↑Thu Nov 23, 2023 10:09 am

Egon wrote: ↑Thu Nov 23, 2023 9:49 am Same problem yesterday and Enfocus indeed solved the problem! Doesn't change the fact that I Griffin still only works with a VPN connection with us!

I'm not sure why need to use VPN? But yeah, it's a strange licensing model. IMHO on premise software should function even if there is a lost of internet connection for a day. That could happen for many reasons.

Not sure what our problem is, but Griffin only works with a VPN connection for us. Most likely it is something internal, but we have already tried everything, even switching firewalls! Maybe I will create a separate topic for our problem, maybe Enfocus will realize the seriousness of our problem a little more after the takeover of Griffin!

We had also the license issue, for the third time.
This is annoying. Griffin has a license key with subscription.

There should be a fallback option so that Griffin continues to function for at least 48 hours.

Robert.W wrote: ↑Thu Nov 23, 2023 2:07 pm There should be a fallback option so that Griffin continues to function for at least 48 hours.

This!

Hopefully they change how it works moving foward.

And again there is a license issue.

Is anyone else affected?

We have not noticed any issues with the Griffin license lately.