Enfocus Community

Since the latest updat off acrobat (Build: 23.8.20423.0) every time i edit a document the screen turn white. and can not see whats happening. I need to save the file and reopen it to see if the action ore edit workt.. Anybody having the same problem ore sollution?

Hi

Several users reported it and we are looking at it.

If possible, I invite you to restore a previous version of Acrobat. If not, you may want to contact Adobe Care to get instructions for downgrading Acrobat.

Thanks for your patience and understanding.

Loic

Robbie wrote: ↑Fri Dec 22, 2023 8:24 am Since the latest updat off acrobat (Build: 23.8.20423.0) every time i edit a document the screen turn white. and can not see whats happening. I need to save the file and reopen it to see if the action ore edit workt.. Anybody having the same problem ore sollution?

Yes all the users at the shop I work at were effected with this issue. The one computer that wasn't updated, the previous version of Acrobat was copied to our server and then we replaced in on everyones hard drive overwriting the newest version of Acrobat and we are back up again. We just copied the application. All the settings held and Pitstop actions were retained on a per user basis so all's good.

I downgraded to version 2023.006.20380 and the problem is gone..

+1

Same issue here... having trouble finding the previous Acrobat.
Anyone know how to load a previous version?

mschleich wrote: ↑Tue Jan 09, 2024 1:14 pm ...how to load a previous version?....

Here are a few links where you can try:
https://helpx.adobe.com/acrobat/kb/acro ... loads.html
https://helpx.adobe.com/acrobat/kb/down ... aller.html
https://helpx.adobe.com/download-instal ... r-app.html
https://prodesigntools.com/acrobat-dc-2 ... links.html

Updates:
https://www.adobe.com/devnet-docs/acrob ... uous-track

i got it with the help off adobe helpdesk. They send me this link..
https://helpx.adobe.com/nl/acrobat/kb/a ... -messaging
You need to uninstall acrobat first and then reinstall the V10.14 (mac) not the 10.15 (thats the latest wrong version)

1) Deactivate your current Pitstop license and export the file
2) Uninstall Adobe Acrobat Pro
3) Link to Acrobat installers, download the v10.14 version
https://helpx.adobe.com/acrobat/kb/acro ... loads.html
4) Once installed go to preferences, updater, and turn off Automatically Install Updates.
5) Link to update patch AcrobatDCUpd2300620380.dmg for version 2023.006.20380.
https://www.adobe.com/devnet-docs/acrob ... wentythree
6) Install Pitstop Pro, activate license, browse to previously exported license file.

A new version is available, has anyone tested this?

https://www.adobe.com/devnet-docs/acrob ... twentyfour

i installed the update just now. Seems to work normal, wil test it for now..(version: 23.008.20470 update, Jan 16, 2024)

Robbie wrote: ↑Wed Jan 17, 2024 8:45 am i installed the update just now. Seems to work normal, wil test it for now..(version: 23.008.20470 update, Jan 16, 2024)

The problem still occurs.

mayby try to clean your app cache.. (witch ccleaner).. I tryed it before and did not help but after this update off acrobat seems to be lot better but sometime still there (with large complicated files)

Hey all,

I recently found a fix for this but it would involve getting a bit more technical.

What my team did was right click on the Adobe Acrobat app, then choose "Show package contents". From there we went into "Contents>macOS>" the file we're looking for is info.plist.

Inside that file we should see a few listings of the "Adobe Version" (ours was 2023.008.xxxx, don't remember the x's). We replaced every instance of 2023.008 with 2023.005, and that should allow you to then install the 2023.006.xxxx update without a problem.

Once we installed that 2023.006 adobe update we no longer had that "blank screen" issue, even when using the newest version of Enfocus PitStop Pro.

I hope this helps!

That's an interesting one MatG, thanks a lot for sharing this to the community!