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Editing text, rendering issue, blank screen

Posted: Fri Mar 01, 2024 10:29 am
by DIGURU
Mac Monterey 12.7.3
"Old" Acrobat interface V 23.008.20470
Pitstop 23 update 1

So for a while now, I havent really been able to edit text lines
Pitstop Edit
Select Text line
Edit text line tool
click on text
start typing or hit delete and the area just goes blank
Cant tell if its done anything or not

ETA on fix?

Re: Editing text, rendering issue, blank screen

Posted: Fri Mar 01, 2024 11:29 am
by loicaigon
Did you install the HotFix?

If not please, get installer on My Enfocus. Download and Install and see if problem persists.

If you did install, then please report to Enfocus Support.

Loic

Re: Editing text, rendering issue, blank screen

Posted: Fri Mar 01, 2024 3:15 pm
by DIGURU
can you point me at the hotfix?

Nothing in the installers downloads, just update 1 from Nov 23


Contacted support anyeay

Re: Editing text, rendering issue, blank screen

Posted: Fri Mar 01, 2024 4:16 pm
by rhd_ole
I'm running "Old" Acrobat interface but with a newer version: v23.008.20555 with PS 23 update 1.

Here are all the hotfixes for your version: Newest from Jan 16, 2024, try that first I guess. otherwise perhaps update your Acrobat? I don't have any of those issues on my Mac with the version I stated above.

https://www.adobe.com/devnet-docs/acrob ... n2024.html

Re: Editing text, rendering issue, blank screen

Posted: Fri Mar 01, 2024 5:07 pm
by DIGURU
Ah OK, I thought you meant a pitstop hot fix

Well im on the latest Acrobat "23.008.20470 Optional update, Jan 16, 2024"


"Continuous Release I Version 2023.008.20470"


oh i see theres a 20533 ill try that

Re: Editing text, rendering issue, blank screen

Posted: Fri Mar 01, 2024 5:19 pm
by DIGURU
Support fixed it, theres a hotfix release of PitStop Pro v2023.1.1.0.
Pitstop hadnt prompted for this update