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FTP Send and PPK

Posted: Mon Mar 04, 2024 10:48 pm
by SeaChange
Switch 2021 Fall

Using the FTP send element
I have a client that sent me a PPK file in order to connect to their SFTP site to upload files.
I enter Server info, Port, I select Public key authentication, Enter User, Cert type, Public_Key_File, Cert Path, Cert PW

Try to connect and it fails, Internal network subsystem error: 271

I'm not really following the cert type in the help file and feel the Private PPK file I received is an issue with Switch.
https://www.enfocus.com/manuals/UserGui ... _send.html

Of course it works in FileZilla so the information I have is correct but not sure how to trouble shoot the FTP send in Switch

Re: FTP Send and PPK

Posted: Tue Mar 05, 2024 9:06 am
by freddyp
Please also report this to support: https://enfocus.my.site.com/customers/s/cases

Re: FTP Send and PPK

Posted: Tue Mar 05, 2024 8:25 pm
by SeaChange
Thanks
Reported to Support