Enfocus Community

Hello everyone,

for testing a new Workflow I just tried simply creating a PDF-file out of my Word (*.doc)-file.

Simple workflow: Input (all file-types get transferred) - Word (save as PDF, no Macros) - Output.

But what switch does is just renaming the Word-file I copied into the input-folder and leaving it there, not moving to problem-jobs, not creating the PDF-file.

As I'm really unexperienced with switch I actually don't see my mistake. Might it be because the MS Word-Version installed on the server is a 30-days-trial? Or what else am I doing wrong?

I hope you can help me, please excuse my partially poor english, I'm not a native speaker.

My experience is, that this usually happens due to restricted user rights. Try checking if the user that runs Switch has the correct read- and write permissions to these files.

Thank you for the response!
But that unfortunatelly does not solve my problem...
Writing a file with Adobe Acrobat Pro works (but this sadly cannot open doc-files )

More suggestions would be really nice, I'm still working to fix that problem.

Update: After about an hour Switch moves the File to Problem-Jobs, saying the Job was aborted because the process took too long.
Doesn't solve my problem but maybe a hint to the solution...

Update: No solution yet, please help!

try using callas pdfToolbox Server. It has a built in Word to PDF conversion function.

Thank you a lot, I'm pretty sure this would solve my problem.

But unfortunatelly, regarding the costs, this is not an option for me.
As there is (or should be) a way to convert files directly with MS Word (or more specific: the configurator), I actually want to use this tool.
At the moment I am using MS Word 2013, any experience with this?
I'll try downgrading it to 2010 or 2007 soon, maybe this is a hint...

I'm always happy for new tipps!

I made a workflow with the Word configurator and Office 2010, I had only once the situation you're describing and the solution was to recreate the document. The workflow made a least 10000 convertions to PDF the last year.
The only difference was, that we're working with docx.

Best regards,
Thomas

Found the solution:

Switch Watchdog must not run as a system service.

Now everything is just working great, thank you everybody for your replies.
Thread can be closed.

Must "NOT"? Watchdog is an important piece of Switch to gave running as a service.

Have also a look at http://www.enfocus.com/en/support/knowl ... s-Service/.

Best regards,
Thomas

You may run the switch watchdog under a named user. This user should have access to your office installation.