Enfocus Community

The Griffin/Phoenix license server was upgraded to comply to the security standards we require. Over the past months we’ve done all what was necessary to inform our partners, and for them to inform all affected customers. Affected customers still using a perpetual version of their application recei...

What for a version of Griffin Auto do you have installed? 24.03 or 25.03?

Thanks a lot, Jason!!

Do have any further informations, why upgrade?

Actually Version 3. Thinking about updates, but in a live production system it has to be handled carefully. Whats your version?

Therefore, a fallback option would be useful. I hope it will be implemented within next updates.

I asking myself, why a daily license validation is necessary. There is a yearly paid abonnement with a key...

Ping will not response. You can try a "tracert" to check any firewall-blocks.
tilialabs-URLs can be opened in browser, except with engine and engine2 a user login appears.
We also checked and rebootet firewall.

There is no response since yesterday 18:30 Cest. We are still waiting for a solution…

We lost also one day of production. Unfortunately this is not the first issue.

I don't know. I'm using a license key only

Hi,
yes, we have also license issues, Griffin Auto/Switch App. Since 09.04. ~ 10:00 CEST
Enfocus support is investigating.

Update 4.1 installed, all good!

Thank you!

Hi Jan, great app, it makes metadata handling much easier. Unfortunately since update to V4 its not possible to set more then one outgoing connection. After downgrade to V3 its possible again. Switch 2023 Fall on Windows Server 2016. Could you check this out, please? Thanks for your support! Robert W.

For Griffin problems I always look at the rolling.log:

C:\Users\Username\AppData\Roaming\Enfocus\Switch Server\ScriptData\com.tilia.griffin.app\log

Maybe there is more information about your error. Enfocus support can also reset the license.