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'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 3:39 am
by jasonx
Anyone having connection problems today or is it us?
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 6:09 am
by Robert.W
Hi,
yes, we have also license issues, Griffin Auto/Switch App. Since 09.04. ~ 10:00 CEST
Enfocus support is investigating.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 6:23 am
by jasonx
Thanks Robert,
Does moving to the cloud login prevent this from occuring or still causes the same issues?
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 6:49 am
by Robert.W
I don't know. I'm using a license key only
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 7:27 am
by jasonx
Hopefully the resolve it soon. We've been offline for the full day now.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 7:47 am
by Robert.W
We lost also one day of production. Unfortunately this is not the first issue.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 9:02 am
by jasonx
Tried ringing the enfocus phone number on support. Apparrently they dont take calls unless you're under a maintenance contract.
We're you able to get an update?
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 9:04 am
by Robert.W
There is no response since yesterday 18:30 Cest. We are still waiting for a solution…
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 9:25 am
by jasonx
Can you ping any of these?
engine.tilialabs.com
engine2.tilialabs.com
engine3.tilialabs.com
engine4.tilialabs.com
https://cloud.tilialabs.com
https://api.tilialabs.com
wss://stream.tilialabs.com
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 9:34 am
by Robert.W
Ping will not response. You can try a "tracert" to check any firewall-blocks.
tilialabs-URLs can be opened in browser, except with engine and engine2 a user login appears.
We also checked and rebootet firewall.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 10:08 am
by jasonx
only
engine3.tilialabs.com
engine4.tilialabs.com
give me the username and password. The first two dont connect.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 10:11 am
by Robert.W
I asking myself, why a daily license validation is necessary. There is a yearly paid abonnement with a key...
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 10:21 am
by jasonx
I guess things happening. Whats more concerning is not being able to contact support and get an update on what the issue is. Especially when these tools are so critical within automated workflows.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 10:25 am
by Robert.W
Therefore, a fallback option would be useful. I hope it will be implemented within next updates.
Re: 'Could not verify license which is required for this action
Posted: Thu Apr 10, 2025 10:37 am
by jasonx
Yes what would be good.
What version of griffin auto are you using?